Frequently Asked Questions
Where are you based?
Our main offices and engineering workshops/warehouses are based in Nairobi Kenya. However, our technicians are equipped and ready to travel (Visa-free) to our service countries on a prompt notice.
What types of medical imaging spare parts do you offer?
MEMS Imaging engineers have traveled and worked with healthcare clients across multiple African destinations, including Ethiopia, Mozambique, Somalia, South Sudan, and more. Our presence is expanding as we continually work towards our key goal of bridging the healthcare gap in Africa by delivering medical imaging expertise and supplies.
What types of medical imaging spare parts do you offer?
We carry a comprehensive range of spare parts for MRI, CT, X-Ray, ultrasound and other imaging modalities. These parts include X-ray tubes, detectors, coils, probes, and more for varied manufacturers (GE, Siemens, Philips, Toshiba, etc).
What kind of technical support and training do you provide?
Our technical support services include remote troubleshooting, on-site visits, and 24/7 phone and online assistance. We also provide training programs to empower your staff with the knowledge and skills needed to operate your equipment safely and effectively.
Do your technicians have the necessary training and authority to service our equipment?
Our engineers are not only highly trained through the conventional education system but have undergone rigorous OEM training and certification to ensure they have the expertise and authorization to service your equipment to the highest standards.
How often should my equipment be maintained?
Recommended maintenance schedules vary depending on the type of equipment and its usage. MEMS Imaging provides tailored maintenance plans to ensure optimal performance and longevity.
How long does it take to install a new piece of equipment?
Installation timelines will vary depending on the complexity of the equipment and the specific requirements of your healthcare facility. Our team will provide you with an estimated timeline before starting the installation process.
What is your response time for emergency repairs?
MEMS engineers are trained and equipped to prioritize emergency repairs and strive to respond to your service requests as quickly as possible. Our technicians are available to provide immediate assistance in case of equipment failures.
How can I contact your customer support team?
You may contact our customer support team by phone, email, or through our online contact page. We are available to assist you with any questions or concerns you may have.
